# Refund policy

Last updated October 24, 2026

## Failed readings

Credits for readings that fail, that the reader declines, or that you cancel before they finish return to your balance automatically.

## Completed readings

A completed reading uses its credits. Because the cards are drawn at random, we cannot refund a reading because of the cards that came up.

## Payments

If a charge was made in error, write to us within 14 days from the email address on your account and we will look into it.