Refund policy
Last updated October 24, 2026
Failed readings
Credits for readings that fail, that the reader declines, or that you cancel before they finish return to your balance automatically.
Completed readings
A completed reading uses its credits. Because the cards are drawn at random, we cannot refund a reading because of the cards that came up.
Payments
If a charge was made in error, write to us within 14 days from the email address on your account and we will look into it.